Warranty & complaints

Money-back guarantee

Because we stand fully behind our products, we offer a money-back guarantee. Even so, a product may occasionally not meet expectations, for example due to damaged packaging or a manufacturing defect.

How it works

Send an email or fill in the contact form, and we will get in touch to resolve it. By agreement, we will replace the product with a new one or, where possible, offer a suitable alternative. If there is no suitable solution, we will refund the purchase price; the return is then arranged together with you, at no cost to you.

Please note:

• An allergy to a product or one of its ingredients is not covered by the guarantee.
• Taste is personal: a product you don't like the taste of is not covered by the guarantee.

Would you like to send a product back because you no longer want it? That falls under the right of withdrawal.

Complaints

Do you have a complaint? We are sorry to hear that and will do our utmost to resolve it to your satisfaction.

How it works

Let us know what your complaint is via email, the contact form or by phone on +31 (0)85 060 8765. You will receive a confirmation by email and we will start handling your complaint within 14 days. If we need more time, we will let you know.

If we cannot resolve it together, you can submit your dispute for mediation via WebwinkelKeur. Consumers in the EU can also submit a complaint via the European Commission's ODR platform, as long as the complaint is not already being handled elsewhere.