Information about payment
At Plenthera we want to make paying as easy and secure as possible. At checkout you choose from a wide range of payment methods, at no extra cost.
Payment methods
- iDEAL / Wero – pay directly via your own bank (Netherlands)
- Bancontact – for customers in Belgium
- Credit card – Visa, Mastercard, American Express, Maestro and UnionPay
- Apple Pay, Google Pay and Shop Pay – check out in one go on your phone or with saved details
- PayPal
- Klarna – pay later
- in3 – pay in three instalments, interest-free
- MobilePay – for customers in Denmark
Which methods you see depends on the country you order from. Business customers with a reseller account can also pay by invoice if this has been set up for their account.
How your payment is processed
Our payments are processed by Shopify Payments, the payment service of the platform our webshop runs on. They make sure your money moves safely from your bank or card to our webshop; we never see your full card or account details ourselves. The payment may appear on your bank statement as Plenthera or as Shopify. If you choose to pay in instalments with in3, that payment is processed via Mollie and your statement may show Mollie or Stg Mollie Payments.
Paying via a secure connection
You always pay via a secure https connection. You can recognise this by the padlock in front of the web address in your browser. Click on it to see our webshop's security certificate.
Questions about a payment?
Did a payment fail, were you charged twice, or do you want to know when a refund will be in your account? Send an email or call/WhatsApp us on +31 (0)85 060 8765. Refunds (for example after a return) are paid back within 14 days using the payment method you paid with.