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Plenthera

Warranty & complaints

Warranty & complaints

Guarantee

Because we fully stand behind our products, we offer a money-back guarantee. However, it can happen that a product does not meet expectations, for example due to damaged packaging or a manufacturing defect.

Procedure for money-back guarantee

Does a product you received not meet expectations? Send an email or fill in the contact form, and we will contact you to resolve it. In consultation, we will replace the product with a new one or - if possible - offer a suitable alternative. If no suitable solution can be offered, you can return the product - after we have given our approval - at your own expense, and we will credit the purchase amount.

Please note:

  • An allergy to a product or one of its components is not covered by the money-back guarantee.
  • There's no accounting for taste. A product that is deemed 'not tasty' is not covered by the money-back guarantee.

Complaints

Do you have a complaint? We are very sorry to hear that. We will do our utmost to handle your complaint to your satisfaction.

Complaint handling procedure

Please let us know your complaint via email, the contact form, or by phone at 085 - 060 8765. After receiving your complaint, you will receive a confirmation from us by email. We will process your complaint within 14 days of receipt. If we need more time to handle your complaint, we will inform you of this.

We recommend that you first make complaints known to us by emailing info@plent.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via WebwinkelKeur.

As of February 15, 2016, consumers in the EU can also submit complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.