Shipping policy
Shipping
At Plenthera we do our very best to ship your order quickly and carefully. We ship from our warehouse in the Netherlands to all countries of the European Union.
Shipping days and dispatch times
We ship every day except Saturday. Whether your order leaves on the same day depends on the carrier you choose at checkout. If you order on a working day before that carrier's cut-off time, we ship your order the same day:
- PostNL: before 23:00
- DPD: before 21:00
- DHL: before 19:00
- GLS and UPS: before 15:00
This applies as long as the product is in stock. The stock shown on the website is an indication; in exceptional cases a product may still be sold out. We will then contact you.
Delivery time
Delivery time depends on the country and the carrier. Within the Netherlands and Belgium your parcel is usually delivered the next day. Delivery to other EU countries usually takes a few working days. Busy periods at the carrier can sometimes cause delays.
Carriers and pick-up points
At checkout you can see which carriers are available for your country and what the shipping costs are. In many countries you can also choose delivery to a pick-up point.
Track & trace
As soon as your parcel has been shipped, you will receive a track & trace code from the carrier by email. You can use it to follow your shipment on the carrier's website or app. Once the parcel has left our warehouse, delivery is handled by the carrier.
Shipping costs
Shipping costs are calculated at checkout. Above the order amount shown (including VAT), shipping is free. If you pay in another currency, the converted amount applies.
| Country | Shipping costs | Free shipping |
| Netherlands | from € 4.95 | from € 45 |
| Belgium | from € 5.95 | from € 45 |
| Germany | from € 5.95 | from € 55 |
| Denmark | from € 6.95 | from € 55 |
| Luxembourg | from € 6.95 | from € 120 |
| France | from € 7.95 | from € 120 |
| Italy | from € 7.95 | from € 120 |
| Spain | from € 7.95 | from € 120 |
| Austria | from € 8.25 | from € 120 |
| Slovakia | from € 9.95 | from € 120 |
| Slovenia | from € 10.95 | from € 120 |
| Bulgaria | from € 11.95 | from € 120 |
| Ireland | from € 9.95 | from € 115 |
| Sweden | from € 9.95 | from € 115 |
| Greece | from € 10.95 | from € 115 |
| Portugal | from € 8.95 | from € 125 |
| Poland | from € 10.95 | from € 125 |
| Hungary | from € 7.95 | from € 130 |
| Romania | from € 9.95 | from € 130 |
| Czech Republic | from € 9.95 | from € 150 |
| Lithuania | from € 10.95 | from € 150 |
| Croatia | from € 10.95 | from € 150 |
| Latvia | from € 11.95 | from € 150 |
| Estonia | from € 12.95 | from € 150 |
| Cyprus | from € 19.95 | from € 195 |
| Finland | from € 16.95 | from € 200 |
| Malta | from € 20.95 | from € 200 |
Shipping costs and thresholds may differ per carrier; checkout always shows the current amounts.
Entered the wrong delivery address?
Please contact us as soon as possible at info@plenthera.com. During office hours we may still be able to change the address. Because orders are processed quickly, we unfortunately cannot guarantee this.
Collection
It is not possible to collect your order from our warehouse; the warehouse is only accessible to staff.
Customs
We only ship within the European Union, so you do not pay import duties or additional VAT on delivery.