Privacy Policy - GDPR

Plent BV Privacy Policy

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About our privacy policy

Plent BV cares deeply about your privacy. Therefore, we only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We will never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Plent BV through it. The effective date for the validity of these terms is 21/03/2022. With the publication of a new version, the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain how we store your data, how we protect your data against misuse, and what rights you have regarding the personal data you provide to us. If you have any questions about our privacy policy, you can contact our privacy contact person; you will find their contact details at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use, and who can access the data.

Webshop software

Magento

Our webshop is developed using Magento software. Personal data that you provide to us for our services will be shared with this party. Magento has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Magento is obliged, based on the agreement we have concluded with them, to take appropriate security measures. These security measures include the application of SSL encryption, a strong password policy, and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners to further improve its services. Magento takes into account the applicable legal retention periods for (personal) data.

Web hosting

Hypernode

We use web hosting and email services from Hypernode. Hypernode processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. Hypernode has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Hypernode is bound by a confidentiality agreement.

Email and mailing lists

SendinBlue

We send our email newsletters using SendinBlue. SendinBlue will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. If you click on it, you will no longer receive our newsletter. SendinBlue will never use your name and email address for its own purposes. At the bottom of every email sent automatically via our website, you will see the ‘unsubscribe’ link. If you click on it, you will no longer receive email from our website. This can severely reduce the functionality of our website! Your personal data is securely transmitted, stored, and accessed by SendinBlue. SendinBlue uses cookies and other internet technologies that show whether emails are opened and read. In addition, SendinBlue processes information about you as a recipient and the subject line of emails to improve the quality of its services; this data is stored for 30 days. SendinBlue reserves the right to use your data to further improve its services and to share information with third parties in this context.

Office365

We use Office365 services for our regular business email traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially.

Amasty Reward Points Extension

As a customer, you can earn points through the Amasty Reward Points extension by creating an account, ordering products on our webshops, and/or writing reviews. These points allow you to save for discounts on future orders. One month before your saved points expire, you will receive an automatic email to inform you. To do this, you will be automatically subscribed to these automated emails.

Payment processors

Mollie

For processing (part of) the payments in our webshop, we use the Mollie platform. Mollie processes your name, address, and residence details, and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve its services and to share (anonymized) data with third parties in this context. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not retain your data longer than permitted by legal terms.

Reviews

WebwinkelKeur

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are required to provide a name and email address. WebwinkelKeur shares this data with us so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with WebwinkelKeur. They use this data solely for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given WebwinkelKeur permission. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

Feedback Company

We collect reviews via the Feedback Company platform. If you leave a review via Feedback Company, you are required to provide your name, city of residence, and email address. Feedback Company shares this data with us so that we can link the review to your order. Feedback Company also publishes your name and city of residence on its own website. In some cases, Feedback Company may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name, email address, and information related to your order with Feedback Company. They use this data solely for the purpose of inviting you to leave a review. Feedback Company has taken appropriate technical and organizational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the provision of services, for which we have given Feedback Company permission. All the aforementioned safeguards regarding the protection of your personal data also apply to the parts of the services for which Feedback Company engages third parties.

Shipping and logistics

PostNL

When you place an order with us, it is our task to deliver your package to you. We use PostNL's services for deliveries. It is therefore necessary for us to share your name, address, and city of residence details with PostNL. PostNL uses this data solely for the purpose of fulfilling the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.

Invoicing and accounting

E-conomic

We use E-conomic's services for maintaining our administration and accounting. We share your name, address, and city of residence details, as well as details regarding your order. This data is used for administering sales invoices. Your personal data is transmitted and stored securely. E-conomic is bound by confidentiality and will treat your data confidentially. E-conomic does not use your personal data for purposes other than those described above.

External sales channels

Bol.com

We sell (a portion of) our items through the Bol.com platform. If you place an order through this platform, Bol.com shares your order and personal data with us. We use this data to process your order. We handle your data confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.

Affiliate Software

Amasty Affiliate Program

We use the Amasty affiliate system. To track orders placed through an affiliate link on an external website or social media, so-called tracking links and/or a discount code with a unique affiliate ID are used. The commission for our affiliates is calculated based on the order amount when a customer places an order via an affiliate link.

Tradetracker

TradeTracker collects information from various sources outside this webshop to ensure that it can operate effectively and provide you with the best products, services, and experiences. Information is gathered when you use its website and services. It is also possible that they receive information from other companies or organizations. This information can be obtained in various ways, including web forms, cookies, weblogs, and software on your computer or other device. They only collect this data if you have given them permission to do so, or when they have a legitimate interest in doing so. This means that they have carefully and strictly weighed their business interest against your right to privacy. Since data collection often occurs with the help of cookies, you can read in their cookie statement how this works and which personal data they process.

Purpose of data processing

General purpose of processing

We exclusively use your data for the purpose of our services. This means that the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time – other than at your request – we will explicitly ask for your permission for this. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed with the aim of further improving our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation in tax and criminal investigations

In certain cases, Plent BV may be obliged by law to share your data in connection with tax or criminal investigations by the government. In such a case, we are compelled to share your data, but we will resist this within the limits of the law.

Retention periods

We retain your data for as long as you are our client. This means that we keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request for erasure. Based on applicable administrative obligations, we must retain invoices with your (personal) data; we will therefore retain this data for as long as the applicable period runs. However, employees will no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights

Under applicable Dutch and European law, you, as the data subject, have certain rights regarding the personal data processed by or on behalf of us. Below we explain what these rights are and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address we already have on file for you. If you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a request for erasure, we administer anonymized data. All copies of data will be provided to you in the machine-readable data format we use within our systems. You always have the right to file a complaint with the Dutch Data Protection Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to access the data we process (or have processed) that relates to your person or can be traced back to it. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address known to us, along with an overview of the processors who hold this data, stating the category under which we have stored this data.

Right to rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, adjusted. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relates to your person or can be traced back to it. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address known to us that the data will no longer be processed until you lift the restriction.

Right to data portability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to it, transferred to another party. You can submit a request to that effect to our privacy contact person. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed, or that has been processed on our behalf by other processors or third parties, to the email address known to us. In such a case, it is likely that we will no longer be able to continue providing services, as the secure linking of data files can then no longer be guaranteed.

Right to object and other rights

In certain cases, you have the right to object to the processing of your personal data by or on behalf of Plent BV. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will provide you with copies of data that we process (or have processed) and then permanently cease processing. Furthermore, you have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be obliged, based on applicable laws and regulations, to provide access to this data. We collect information about your browsing behavior and share this data with Google. Google may interpret this information in conjunction with other datasets and in this way track your movements on the internet. Google uses this information to offer targeted advertisements (Adwords) and other Google services and products, among other things.

Third-party cookies

If third-party software solutions use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will inform you by email.

Contact information

Plent BV

Witte Paal 304C

1742LD

Netherlands

T (085) 060-8765

E info@plent.nl

Contact person for privacy matters:

Bas Hoeve